Do you need your automated conversation solution to work faster, better, more efficiently? Book a consultation and I’ll look into the matter, bringing to the table my ten years of experience in conversational design and a university degree in computational linguistics and social research.

What makes me stand out isn’t the sheer 10 years of experience - it’s the fact that I started working on developing conversational ai back in the times when there wasn’t much of voice AI to talk about, so I am ready to do something that has no standard or clear cut instructions. While working on the small teams I learned to take ownership of the project in question and learn new skills and tools if and when needed.

What kinds of questions can I answer? 

• How do we automate our contact center? (do we need to?)
• What’s the best way to automate this service?
• Why is the conversion so low?
• Too many customer inquiries to our bot go unresolved.
• How can we improve the customer experience?
• How do we actually know that our solution is working properly? What metrics should we keep an eye on?

I have experience with different platforms and tools, but what is most important I’m always ready to take a look at something new.